Warrior At Work Podcast

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The Question Warriors Aren’t Afraid To Ask

In the hundreds of organizations I’ve personally studied, I’ve found there’s one thing that every junior employee wants but most are afraid to ask for. And its this very thing that frustrates senior members of the team who can’t figure out why the junior folks aren’t performing at their highest level. In this episode, we unravel the most important (but unspoken) question in organizations.

Why junior Leaders Aren’t Ready To Take The Reins

In combat zones, disaster areas, and top organizations, preparing leaders for the future wasn’t something they did in their spare time, it was what they did to keep themselves ahead of the rate of change and ahead of their competition. They knew if they didn’t prepare themselves and their upcoming leaders for what the future looked like, there wouldn’t be a future. This week, we cover the thing you have to do BEFORE training those junior leaders for success.

What To Do When Adversity Strikes

Whether your job is to capture high-value terrorist targets or simply sell widgets, you’re going to encounter adversity. And it’s what the best do in those situations that determines success. Surprisingly, what high performers are doing in every field to deal with adversity isn’t much different, and in this episode we dig into the process they share for leveraging adversity for better results.

Making Complaints Disappear

What if we had a way to address every customer complaint that didn’t just appease the customer and keep them as a client, but a process that also ensured no customer would ever complain about that same problem again? Continuous improvement in customer service, it’s the topic of this week’s episode.

Building A Legacy Of Performance

If you’re concerned at all with what’s going to happen when your senior leaders begin to retire soon, this episode will be your jam, because we’re talking about how to catalogue the mistakes and wins everyone has throughout their careers so that knowledge doesn’t leave with them.

Ensuring Great Ideas Are Implemented

What would it mean for your profit, for your results, if you knew beyond a shadow of a doubt that every week you’d get better? That you knew there would be improvement? Folks tell me that unmitigated growth isn’t possible on a planet with finite resources – and that’s only true for most because they’re not actually leveraging the resources they have in their own people. In this week’s episode, we get to the bottom of this issue.

Why Employee Appreciation Fails

For most companies, they take one day a year and honor their folks who are going above and beyond. That’s a problem. What you should be doing is not letting high performance be an out-of-the-ordinary event. So how do we take something like high performance and turn them into something that actually affects change?

Changing Culture Means Changing Performance

What do we do if we’ve been struggling with issues in our teams that are holding us back from that success; deep-seated, cultural issues? Issues that go back so far folks don’t remember where they started, but they know if only they could get things done in a new or different way, performance would skyrocket. In this episode, we unravel those knots with a simple process.

The Word Warriors Love To Use

Have you ever looked back on the results you and your team achieved on a big project or over a certain period of time, and wondered why things went so wrong? Or maybe you knocked it out of the park, and you knew if you could consistently produce results like that, there would be no limit on what you could accomplish? Make that a reality with this week’s Warrior @ Work!

The Key To Keeping Timelines On Track

It’s possible for a single individual to manage thousands of folks, each delivering on separate timelines and each performing at an extremely high level. One of our past commanders in chief figured it out, and it literally allowed him to save the free world. Learn how in this week’s Warrior @ Work!

Ensuring Your Meetings Produce Results

Why should meetings be something to enjoy? And how do we make them worthwhile? Meetings aren’t going away, but so many go off the rails.  Meetings can be quick, productive, and actually increase performance if they’re done the right way. So how can we make meetings productive, engaging and even fun? Find out in this week’s Warrior @ Work!

5 Steps To Accomplshing Any Objective

If you don’t think that executing on your plans is one of the most important skills you can have as a leader, think again. History is full of stories of organizations that had less resources, less intelligent people, were founded in terrible times in history, and they still rose above their competitors. When it comes down to it, they were better at making things happen, at turning their big strategy into small, actionable steps that could be completed and add up to big results. What’s the 5-step process teams use to make their objectives a reality?

How Leaders Communicate With Their Teams

What would happen if all your leaders’ communication was effective in your company? If your teams were all receiving up-to-date intelligence from their leaders at the same time? Would your mistakes decrease? Would your customer service spike? Would you stay ahead of your competition? Find out how to implement it in this week’s Warrior @ Work!

Building Trust Among Your Teams

Why is trust is important, especially if we are working with a small team or no team? If we are on our own? Or if our team is scattered around the globe and we rarely see each other face to face? Find out high high performers nurture trust no matter where they are in the world.

How Warriors Survive The Wilderness Of Business

In the world of Business performance, it is easy to get lost when we are faced with big decisions and no map to guide us. Fortunately, there are people who deal with these types of situations all the time. Folks whose job it is to go into the wilderness, whether it is the wilderness of nature where the wilderness of business, find their way back out. What do they do to keep their cool and ensure success?

How Performers Stand Out In A Crowd

In the world we live in today, technology has torn down all borders, people have more choices than I ever did before, and the organizations that are going to survive are the ones that can stand out in a crowd. History has shown us the organizations that stand above and apart from their peers are doing something internally, and that is what is driving them.

What are the very best doing to stand out in their marketplace?

The Warrior’s System For Communicating Effectively

It may be obvious why preparation is key to inspiring action with your communication, but if it is so obvious then why do so few people do it? Most folks are concerned with what they get in front of their audience, but for high performers, that is actually the last thing on their mind. How do high performers and warriors set the stage for effective communication?

What Warriors Do When Leaders Are Wrong

Why is it important to know how to reach your goal even when your leader has set you off and The wrong direction? As a performer, you are likely client-facing, or you are on the production floor, and you are seeing changes as they occur. Your leaders don’t always have that up-to-date information, so the objectives they send you to achieve Will sometimes be out of date, or flat out wrong. What do warriors do then?

The Secret To Hiring And Retaining Performers

It is not about millennial’s, generation Xers, or baby boomers. Those are generational excuses that leaders use to cover up the fact their organizations aren’t built to handle high performers. High performers come from all generations. No matter what generation your talent pool comes from, it is more about your organization than it is about the people you are trying to hire or retain. How do you create that kind of an organization?

The Warrior Monk’s Secret To Great Meetings

One of the best parts of being a leader is not getting the job done yourself, it is setting the stage for your people to get the work done on their own. That means applying your experience to set them on the right path, making the tough decisions, and empowering your people to execute their plans. How do the best use meetings to accomplish all of that?

How To Keep Success From Sabotaging Results

What would it mean if your people could perform at a high level and also keep their eyes open for the unknown changes that inevitably enter the picture? If your folks could take a hard look at what happened even when they failed? Most importantly, how can we make sure that whatever happens it translates it into successful results down the road? This week’s episode has the answer!

The Reason Warriors Embrace Failure

What would it mean for your organization if you never made the same mistake twice? If you knew your folks were working every day to make sure the same mistake never occurred again. A major thing I noticed when I studied high-performing organizations was that they didn’t run away from their mistakes or sweep them under the rug. They were more interested in fixing the problem and not the blame.

Lessons From A Billion-Dollar Warrior

When I sat down with a billion-dollar CEO, I only had one question for him: With so many leaders struggling to make their businesses profitable, how do you take in organization past the billion-dollar mark? For the advice he said he’d offer someone just starting on the path, check out this week’s episode!

The Secret To Hitting Moving Targets

Hitting moving targets isn’t actually that complicated, but it does mean you have to step up as a leader and do some things you may not be used to doing with your people. In a world that changes this quickly, how do I, as a leader, make sure my people can pivot when change occurs? Tune in the find out!

How Warriors Deal With Turnover

It’s a fact that no one, not even you, is going to be with your organization forever. You have to prepare yourself and your team for what to do when people do cycle out, because warriors at work are not only interested in improving themselves, they want their organizations to continue to be successful long after they leave. That means thinking about turnover now, rather than later.

How Warriors Unlock Innovation

Innovation isn’t always about that breakthrough product or service that revolutionizes the marketplace. Mostly, innovation is about continuously improving the way you do business so you can capitalize on changes in your environment. Do that enough times and to an outsider, it looks like you’ve accomplished something magical.

Business Lessons From Marine Snipers

Thousands of hours of training go into a perfectly placed shot. Knowing how to identify a target, bringing the right resources to bear and work as a team are just as important as pulling the trigger, because without all that stuff they’d never have the opportunity for the shot in the first place.

Leadership And Underperformance

Most business leaders ask me how to turn around performance, and I have to reach across the table and grab them by the shirt collar and say ‘You’re asking the wrong question! The question you should be asking is ‘How did you let performance slip to these levels in the first place? How did you allow it to become part of your culture?’ Turning around underperformance begins with digging out the weed from the roots.

People Don’t Drive Performance

Warriors don’t just define objectives that are precise and profitable but also line up the resources their folks will need ahead of time, setting them up for success. Your experienced people may know where everything they need is but your junior folks don’t, and the minute you ask those experiences folks to stretch further than they ever have there’s a big chance of failure. If people don’t drive performance, then what does?

No Plan Survives Contact

In my work studying high performing organizations, the Department Of Defense sent me out to study combat units, and these folks had massive to-do lists. If they went out on a patrol and just worked from a checklist, they’d never be able to pivot when change occurred. Before they went out on every patrol, their leaders let them know what their priorities were and what success looked like so if they needed to change their route they’d know where they were supposed to finish. Wouldn’t it be valuable for your teams to be able to respond to last-minute changes and still get you the result you need on time and at a high quality?

Turn Strategies Into Results

James Mattis, the secretary of defense, (Or when I knew him, General Mattis) said that leaders should plan by understanding the situation their unit is in, where it’s been and where it’s going. Teams that do that are successful 98%-100% of the time. Imagine what that would do for your organization – to know that your strategy would be successful between 98 and 100 percent of the time?

In The Absence Of Orders

When I was studying how United States Marines performed at a high level, I noticed that every patrol had a little ritual. No matter how beat up, tired or bloody they were, they would gather around in a circle and ask some simple questions ? did we achieve our objective? What went right, what went wrong, what can we all do better, and when will it happen? Marines had less than anybody else out there, and they knew they had to constantly look for new and better ways of getting the job done. What would change in your organization if people were continuously improving?